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Firmwide Director of Strategic Client Relationships
Firmwide Director of Strategic Client Relationships

The Marketing Department of Arnold & Porter Kaye Scholer LLP has an opening for a Firmwide Director of Strategic Client Relationships in the New York office.  The Director works with Firm Leadership and key relationship partners to assure the successful development and retention of key institutional clients.  The role encompasses the development of key clients and the development of client teams with plans incorporating business development and cross selling strategies.  The Director also will have responsibility for the planning and execution of  business development and client service training within the Firm.


  • Manage the integration of key client relationships in the firm. Work closely with firm and practice group leadership to identify opportunities and create cross selling plans that will lead to the integration of key shared and top clients.
  • Conduct client feedback sessions.  Work closely with firm management to identify regular client feedback meetings with the firm’s top strategic relationships.
  • Provide client feedback briefings to Relationship Partners, Firm and Practice Group Leadership and recommend follow up as appropriate.
  • Direct the Client Teams program including:      
    -Analysis of client spend and practice area utilization.    
    -Identification of strategic relationships that would benefit from a client team.     
    -Work with relationship partners to identify team members and launch an integrated team.    
    -Develop client service plans including cross selling opportunities identified by the team.     
    -Oversee implementation and report on success.     
    -Creation of exclusive programming and events for key clients.
  • Develop business development strategies with relationship partners to maximize key preferred provider relationships.
  • Develop and advise on strategies for RFPs, pitches and other BD opportunities for institutional client relationships.
  • Participate in industry teams as appropriate where key client interests are involved. Development and implementation of client service standards and best practices across combined organization.
  • Develop and work with colleagues to deliver client service, business development and marketing training programs for attorneys across the Firm.
  • Lead client-facing strategic research projects as appropriate.


Specific Requirements


  • Four-year college degree required.  Master’s or JD degree preferred.
  • Minimum of 12 years of client relationship management, business development and client service training in a law firm or professional services environment.
  • Ability to empower and lead a team to meet the business needs of the Firm.
  • Demonstrated people management skills providing direction, change leadership, monitoring performance, motivating staff and building a positive working environment.
  • Ability to interact with Firm Management, key relationship partners, chiefs, directors and office administrators.
  • Strong skills in MSWord, Excel and PowerPoint, Outlook.
  • Ability to change direction where required and showing flexibility to meet new demands.
  • Excellent interpersonal, organizational and communications skills, both oral and written.
  • Ability to handle a variety of tasks simultaneously and to prioritize and manage time appropriately.
  • Flexibility to work overtime as needed.    

Arnold & Porter Kaye Scholer is an equal opportunity and affirmative action employer that does not discriminate on the basis of race, color, creed, religion, national origin, sex (which includes pregnancy, childbirth, breastfeeding and related medical conditions), age, marital status, sexual orientation, gender, gender identity, gender expression, transgender, disability, medical condition, family leave status, citizenship status, ancestry, genetic information, military or veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations. Our Firm's equal opportunity policy applies to all employment practices and terms and conditions, including, without limitation, recruitment, employment, assignment, training, compensation, benefits, promotions, disciplinary action and terminations. To achieve our goal of equal opportunity, Arnold & Porter Kaye Scholer maintains an affirmative action plan through which it makes good faith efforts to recruit, hire and advance in employment qualified minorities, females, individuals with disabilities and protected veterans. If you would like more information about your EEO rights as an applicant under the law, please click EEO is the LAW and the Supplement poster.

Arnold & Porter Kaye Scholer LLP is an EO Employer - M/F/Veteran/Disability/Sexual Orientation/Gender Identity.

Contact Details
Arnold & Porter

Arnold & Porter is a 1,000+ lawyer firm with sophisticated litigation and transactional capabilities, renowned regulatory experience and market-leading multidisciplinary practices in the life sciences and financial services industries. Client-driven and industry focused, our lawyers practice across more than 30 practice areas, including bankruptcy, corporate finance, intellectual property, litigation, real estate and tax, to help clients with complex needs stay ahead of the global market, anticipate opportunities and address issues that impact the very value of their businesses. Our global reach, experience and deep knowledge allow us to work across geographic, cultural, technological and ideological borders, to offer clients forward-looking, results-oriented solutions that resolve their US, international and cross-border legal needs.

Becky Davis
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Company Name Arnold & Porter
Posted Date 1/31/2018
Job Type Client Relationships
Employment Type Full Time
Location New York,New York
City New York
State New York
Country USA
Region East Coast